Refund Policy

1. Seven-day refund for an unused pack

You may request a full refund of the amount paid for a particular video pass pack when both conditions are met:

• Your request reaches us within seven days (168 hours) after that pack's payment completes.
• No pass from that particular pack has been used.

We assess each purchased pack separately, including if you bought more than one. The request must reach us within the seven-day window; our review may finish later. If any pass from a pack has been used, or the request arrives after seven days, its remaining passes do not qualify for a change-of-mind or partial refund under this voluntary policy. The next section and your applicable consumer rights still apply.

2. Export failures and billing problems

If a paid export fails before a pass is deducted, you can retry without buying another pass. If a pass is deducted but the video is missing, damaged, or cannot be opened, contact us with the order and export details. We will review the records and provide an appropriate remedy, such as restoring a pass or refunding the affected purchase where appropriate. You do not need to spend another pass to report the same problem.

Also contact us about a duplicate or incorrect charge, or paid passes that never become available. We review these issues separately from the voluntary seven-day rule.

3. Access to purchased passes

Passes are linked to the account used for purchase. Sign in with the same account to use them on another browser or device. Clearing cookies may sign you out, but does not remove your unused passes. If your paid passes are unavailable after signing back in, email us your receipt or order ID and account email so we can review the purchase. If the pack is unused and your request reaches us within seven days, the full-pack refund rule above applies. We review other access problems individually.

4. How to request help or a refund

Email support@holytrinitytrend.com with the subject “Refund request.” Include your order ID or payment receipt, the purchase date, the pack purchased, and a short description of what happened. For an export issue, include when the export was attempted and any error shown. For access problems, tell us the email address of the account used for purchase. Please do not email card numbers or passwords.

5. Review and payment processing

Holy Trinity Trend Team reviews requests against payment and pass-use records. We may ask for details needed to locate the purchase or understand the problem and will email you the result. Approved refunds go back to the original payment method where available. Your payment provider or bank controls when the credit appears. After a refund succeeds, passes from the refunded order are no longer available.

This voluntary policy does not limit any rights or remedies that applicable consumer law gives you.

6. Earlier Bulin 47 AI purchases

Earlier Bulin 47 AI credit packs were a different product. Their previous refund policy applies to those purchases. For help with an earlier purchase, email support@holytrinitytrend.com.